Troubleshooting the web editor

Solutions to common issues

Find solutions to common issues you might encounter while using the web editor.

Changes not appearing after publishing

Possible causes:

• Deployment is still in progress
• Browser caching issues
• Build or deployment errors

Solutions:

1. Check deployment status in your dashboard.
2. Hard refresh your browser (Ctrl + F5 or Cmd + Shift + R)
3. Clear your browser cache.

Permission errors when publishing

Possible causes:

• Insufficient permissions to the Git repository
• Authentication issues with your Git provider

Solutions:

1. Verify you have correct access to the repository.
2. Check if your Git integration is properly configured.
3. Review the Editor Permissions documentation.

Editor loading issues

Possible causes:

• Network connectivity problems
• Large documentation repositories

Solutions:

1. Check your internet connection.
2. Refresh the page.
3. Contact support if the issue persists.

Files not loading or showing errors

Possible causes:

• Invalid MDX syntax in files
• Missing or corrupted files
• Large file sizes causing timeouts

Solutions:

1. Check the file syntax for MDX formatting errors
2. Verify the file exists in your repository.